RTO - Service Desk Technician

Job Description Job Description Duration 5 Months Description Looking to bring on a group of Tech Support Agents to assist with their return to office plan. Project end date is 7/30/2022 Job Title RTO - service desk technician Top Skills Details 1. Previous help desk experience 2. Troubleshooting end user hardware 3. Experience working with a ticketing tool for documentation must have reliable internet connection and a quiet work from home environment REMOTE BUT MUST SIT IN PHOENIX, DALLAS, DES MOINES. Worksite Address 2600 South Price Road, Chandler, Arizona, United States,85286 100% Remote Work Yes EVP The team will host a training class for each agent giving them a chance to learn their internal process and tools, they recently moved to ServiceNow for their ticketing tool which is a common tool in the industry. The agents will be able to get a chance to support all 250K internal employees at an enterprise size company. Additional Skills & Qualifications Critical thinking, problem solving, go-getter attitude, friendly phone demeanor and strong communication Impact to the Internal/External Customer Without this support employees would have a large delay in tech support help impacting their ability to complete their real work costing the company a lot of money from low work levels Interview Information 15 min video interview with me Business Challenge Mitigating the anticipated influx of tech support calls coming to ensure employees are able to be up and running as efficiently as possible Once you have applied for this role please follow up with an updated resume to jvigilteksystems.com

Location: Phoenix, AZ, US

Posted Date: 4/27/2025