Senior Product Analyst - Tableau/Power BI

Job Overview : We are seeking a highly motivated and experienced Senior Product Analyst to join our team in Surat. You will work closely with our Tech Lead and Growth Manager on exciting digital initiatives at KGKDiamonds.com, a global B2B e-commerce platform. This role offers the opportunity to directly influence the future of our platform and mobile app by analyzing user behavior, optimizing workflows, and driving product strategy through data-driven insights. Additionally, you will contribute to an AI-driven project focused on improving yield outcomes in rough diamond planning and collaborate on growth marketing tech tasks. This role requires a blend of product strategy, technical understanding, and problem-solving skills. Responsibilities : Product Discovery & Documentation : - Gather insights from CRM, sales, marketing, and technology teams to understand business needs and opportunities. - Translate business requirements into detailed and well-structured Product Requirements Documents (PRDs), user stories, and process flows. - Assist in user research activities, including user interviews, surveys, and usability testing, to inform product decisions. - Contribute to the development and maintenance of the product roadmap, aligning with business goals and user needs. AI & Innovation Projects : - Support research efforts related to our AI-based rough diamond planning system. - Document project findings, methodologies, and results. - Collaborate with domain experts (e.g., gemologists) and data scientists to define product specifications, data requirements, and success metrics for AI initiatives. - Help bridge the gap between technical feasibility and business impact for innovative projects. Growth Marketing Analytics : - Collaborate with the Growth Manager to implement and configure Google Tag Manager (GTM), pixel tracking, and other analytics tools. - Develop and maintain dashboards in tools like Google Analytics to monitor campaign performance, user acquisition, and conversion rates. - Analyze user journeys across the sales funnel to identify drop-off points, bottlenecks, and areas for improvement. - Provide data-driven recommendations to optimize marketing campaigns, improve user experience, and increase conversion rates. - Work with the development team to implement tracking solutions and address data quality issues. Sprint & Delivery Ownership : - Collaborate with the Tech Lead to plan and prioritize sprints, and prepare epics and user stories for development. - Maintain the product backlog, ensuring that it is well-groomed, clearly documented, and aligned with business priorities. - Define and document acceptance criteria for user stories to ensure that delivered features meet the required standards. - Track sprint progress using Jira (or similar project management tools), monitor team velocity, and identify potential roadblocks. Sales & Process Support : - Serve as a point of contact for platform-related queries from the sales team and other internal stakeholders. - Prioritize and manage bug reports, user feedback, and feature requests from various teams. - Work with internal stakeholders to optimize their use of our e-commerce platform and related tools, providing training and support as needed. Data-Driven Decision Making : - Work with the Data Team to define data requirements, build dashboards, and generate reports on key product metrics. - Analyze trends in user behavior, product usage, inventory management, and client behavior to identify opportunities for product improvement and business growth. - Present findings, insights, and actionable recommendations to product leadership and other stakeholders. Skills & Experience : - 3 years of experience in a business analyst or product analyst role, with a focus on technology-driven products. - Minimum 2 years of experience working directly with product development or technology teams. - Strong understanding of software development lifecycle (SDLC) and agile methodologies. - Proven ability to gather and document user requirements, write user stories, and create process flows. - Solid understanding of product metrics, KPIs, and analytics. Proficiency in using tools such as : - Google Analytics - Google Tag Manager (GTM) - Jira (or similar project management software) - Confluence/Notion (or similar documentation tools) - Figma (or similar UI/UX design tools) - Microsoft Excel (or Google Sheets) - Excellent analytical and problem-solving skills, with the ability to interpret complex data and draw actionable insights. - Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams (engineering, design, marketing, sales). - Curiosity and a strong desire to learn new technologies and business domains. - Comfortable working in a fast-paced, dynamic environment. Preferred Qualifications : - Experience in B2B e-commerce, SaaS, or ERP platforms. - Familiarity with data visualization tools (e.g., Tableau, Power BI). - Basic understanding of SQL for querying databases. - Experience working on AI/ML-related projects. - Knowledge of the jewelry industry or diamond supply chain. (ref:hirist.tech)

Location: surat, IN

Posted Date: 4/26/2025