Alternatives Custody Team Supervisor

Alternatives Custody Team Supervisor Miejsce pracy: Kraków Your responsibilities Oversee the day to day activities of direct reports, coordinate their work; Resolve and oversee the Clients’ inquiries related to cash management; Day to day management of operations for preparation, ensuring accuracy, timeliness and completeness of all client related tasks; Act as the primary point of escalation for Clients, Account Managers, Client Service Managers, CSG for any issues and proactively manage the resolution process with frequent updates and satisfaction measures; Training of the new joiners; Review and discuss issues requiring escalation TL/Manager; Prepare clients’ and internal KPIs; Ensure clear communication among team with respect to all timetables and workflow; Continuous liaison with internal departments and other BBH offices to ensure timely completion of work and service delivery to clients and to actively address and resolve problems; Assist in special projects to improve the efficiency, quality and accuracy of work performed by the team. Our requirements BS/BA degree and/or equivalent work experience; At least 4 years of professional experience in finance, a few years of Custody/Fund industry preferred; Previous experience in people management will be a plus; Knowledge about accounts set up, cash processing, account maintenance systems preferred; Prior experience in coordinating work, writing procedures, training others; Strong relationship management skills; Strong analytical skills; Strong client focus; Self-motivated, capable of monitoring and completing a variety of projects simultaneously; Strong verbal and written communication skills; Strong interpersonal skills; Ability to work in a dynamic environment and with strict deadlines; Risk awareness, including data protection. Optional French and/or German language skills. What we offer To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance 24 days of occasional remote work from Poland during a calendar year Contracts for an indefinite period, from day one Private medical care Life Insurance Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues. Professional trainings and qualification support Wellbeing Program Online Social Fund benefit platform Social, sport and integration events Onboarding Program for new hires Benefits sharing the costs of sports activities private medical care sharing the costs of professional training & courses life insurance integration events employee referral program charity initiatives extra leave At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career. Join us as a Supervisor in the Alternatives Custody Team. About the Team: We are experiencing growth in the Alternative Investments business as the industry is also seeing growth in this segment. The Alternatives Custody Team is responsible for responding to clients’ inquiries related to cash activity as well as account maintenance. As the team is in direct contact with the clients daily, great focus on client experience is a must. We are looking for someone who is driven to get things done and views obstacles as an exciting challenge that demands an innovative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in by providing trusted value. We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply. Brown Brothers Harriman Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us. We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Location: Kraków, PL

Posted Date: 4/18/2025