Senior Application Support Engineer

Senior Application Support Engineer Miejsce pracy: Kraków Technologies we use Expected Unix SQL Python Operating system Linux About the project We are seeking a Senior Application Support Engineer to join our team. In this role, you will be a vital part of the Customer Success Team. You will leverage your analytical skills to quickly and accurately resolve complex customer issues. If you are eager to learn new technologies and want to make a positive impact, we encourage you to apply. The position includes a hybrid mode and requires working from the office (Krakow or Wroclaw) 3 days a week. Your responsibilities Provide technical assistance and support via email, chat, and phone Respond to customer inquiries, troubleshoot issues, and ensure customer satisfaction Manage escalations from customers and lead them to satisfactory resolutions Collaborate with engineers across various technical and product domains to address complex issues Consult with senior engineers and subject matter experts to expedite problem resolution Transfer cases to and from other geographical regions for continuous support for premium clients Adhere to communication guidelines and security policies when interacting with clients Categorize support requests for effective analytics and reporting Create support documentation and share knowledge with the team Stay updated on the latest cloud technologies and enhance technical skills Our requirements Experience in technical support or application support roles, minimum 3 years Background in Linux or Unix with familiarity in tools like lsof and Netstat Proficiency in SQL at a basic level Skills in Python at a basic level Strong attention to detail and ability to learn quickly Fluent English communication skills at a C1 level Availability to cover one weekend day, either Tuesday to Saturday or Sunday to Thursday Development opportunities we offer conferences in Poland development budget external training industry-specific e-learning platforms intracompany training mentoring soft skills training space for experimenting substantive support from technological leaders support of IT events technical knowledge exchange within the company What we offer Engineering community of industry professionals Friendly team and enjoyable working environment Flexible schedule and opportunity to work remotely within Poland Chance to work abroad for up to 60 days annually Relocation within our 50 offices Outstanding career roadmap Leadership development, career advising, soft skills, and well-being programs Certification (GCP, Azure, AWS) Unlimited access to LinkedIn Learning, Get Abstract, O’Reilly, Cloud Guru Language classes in English and Polish for foreigners Stable income (Employment Contract or B2B) Participation in the Employee Stock Purchase Plan Benefits package (health insurance, multisport, shopping vouchers) Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more Referral bonuses Corporate, social and well-being events Benefits private medical care life insurance flexible working time fruits integration events retirement pension plan no dress code video games at work coffee / tea parking space for employees leisure zone employee referral program charity initiatives EPAM Systems (Poland) sp. z o.o. EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential. Klikając w przycisk „Aplikuj” lub w inny sposób wysyłając zgłoszenie rekrutacyjne, zgadzasz się na przetwarzanie Twoich danych osobowych przez EPAM Systems (Poland) sp. z o.o. z siedzibą w: Fabryczna 1A, 31-553 Kraków (Pracodawca), jako administratora danych osobowych w celu przeprowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu zgodnie Polityką Prywatności dostępną na stronie: https://www.epam.com/applicant-privacy-notice

Location: Kraków, PL

Posted Date: 4/17/2025