Helpdesk Administrator

Murray Recruitment are recruiting a Helpdesk Administrator for our client based in Lanarkshire. This is a great opportunity to join a dynamic and supportive facilities team in a fast-paced environment. Role Overview: The Helpdesk Administrator will play a key role in the efficient delivery of building services by providing administrative support and coordination through a CAFM system. Working closely with engineers, suppliers and managers, this position is critical in ensuring service level agreements are met and customer service standards are upheld. Key Responsibilities: Logging tasks on the CAFM system ‘Concept Evolution’ as received via phone, email, in person, or directly through the system. Planning and scheduling tasks for Direct Labour to ensure compliance with SLAs. Liaising with mobile engineers, supply chain, and facilities management for updates on job progress. Organising plant hire requirements for direct labour engineers. Preparing and generating weekly reports for the Helpdesk Supervisor and Business Support Manager. Monitoring and driving compliance with attendance SLAs and escalating performance issues when necessary. Promoting a strong customer service culture with internal and external stakeholders. Assisting the Facilities Services Manager and Business Support Manager in all aspects of contract and supplier management and procurement. Skills & Experience: Previous experience in a helpdesk or administrative role within a facilities or maintenance environment. Proficient in using CAFM systems, ideally ‘Concept Evolution’. Strong organisational and time-management skills. Excellent communication and customer service abilities. Confident in liaising with various stakeholders including engineers and suppliers. Able to prioritise workload and manage multiple tasks in a fast-paced setting. Offering: Competitive salary based on experience. Full-time permanent position. Monday to Friday, 37.5 hours per week. Flexible between hours of 8am and 5pm. 28 days Annual Leave and 9 Public Holidays. Company Pension. On-site parking and excellent transport links Career development opportunities within a growing organisation.

Location: Motherwell, GB

Posted Date: 4/15/2025