ServiceNow Business Analyst - CSM

Job Title: ServiceNow Business Analyst- CSM Job Type: Contract Location: Remote within EU Experienced required: 4 years Hands-on experience in the Business Analyst / Product Manager / Product Owner role on the Servicenow platform. Extensive knowledge and hands on experience of: CSM (Case Management and related processes, CSM Portal) ITSM (incident, request) The ServiceNow Platform Knowledge and experience with CSDM is a plus Good knowledge if ITIL Experience of large transformation projects is a plus Knowledge of Agile SCRUM Your role: You will act as the link between internal customers and the external vendor in charge of the project implementation and will work with other client's business analysts. Gathering, analyzing and reviewing internal customer requirements, helping to maintain a backlog in collaboration with the external vendor and other Product Owners / Business Analysts. Helping review each demand in relation to the platform out of the box features and guarantee that if a change is necessary Servicenow best practices are followed or an alternative solution is proposed. Providing guidance on process evolutions and platform capabilities. Keeping up to date with regular product evolutions in their area of focus and shares relevant information within and outside the solution team. Working in autonomy on their perimeter, involving developers, peers and management when required. Helping organize UATs, and working on building and updating key test scenarios together with the external vendor. Proposing improvement actions on their functional perimeter.

Location: Villeneuve-Loubet, FR

Posted Date: 4/12/2025