Front Office Agent

We are looking for a passionate and enthusiastic Front Office Agent for Borgo Santo Pietro, an award-winning five-star luxury boutique hotel located in the heart of Tuscan countryside, surrounded by a 300-acre organic farm, vineyards and wonderful gardens. The individual is passionate about hospitality with a positive attitude, excellent communication and problem-solving skills. Main responsibilities: Provide reception, cashier and internal reports. Contribute to exceptional guests experience from check in to check out, by being a key contact point in the hotel. Welcome guests upon their arrival and assign rooms. Provide information about the Relais, available rooms, rates and amenities. Respond to clients’ complaints in a timely and professional manner. Register guests collecting necessary information. Liaise and collaborate with other departments for a smooth communication flow. Candidate profile: Fluent level of English languages is required. Any additional language spoken is considered as a plus. At least two years of experience in a similar role in luxury hotels is an asset. Knowledge of hotel management software is compulsory. Knowledge of LQA standards is preferred. Excellent customer service attitude. Outstanding communication and organizational skills. Ability to work independently and handle stressful situations. Details of the offer: Full time, seasonal contract We offer a competitive package, food and accommodation included. Seniority level Mid-Senior level Employment type Full-time Job function Customer Service Industries Hospitality J-18808-Ljbffr

Location: chiusdino, IT

Posted Date: 4/12/2025