Product Management Coordinator

Your title in City Wonders will be: Product Management Coordinator (1 year Fixed term, Full-time) Who will support your development? Product Department Where will you be located? Rome, Italy City Wonders is a leading tour operator offering guided tours in several major European cities. We specialize in innovative high-quality tours featuring unique customer benefits and world-class customer service. It is these hallmarks of our brand that differentiate us in the marketplace. We are a business that enjoys exceptionally positive customer feedback; we use this feedback to increase market share and further strengthen our position as a leader in providing best-in-class travel experiences. City Wonders is seeking a Destination Management Coordinator (Product Coordinator) to support business growth. This role reports to a centralized 'Shared Services' business function, providing support to our Destination Management Dept. Following the direction of the assigned Destination Manager, the Coordinator will work collaboratively with multiple departments in the business including Operations, Guide Scheduling & Purchasing, supporting daily Destination management tasks for a specific destination. What will you be responsible for every day in City Wonders? Maintaining relationships with all departments in City Wonders, including Operations, Purchasing, and Guide Scheduling while completing daily operational tasks. Supporting daily operations and relationship of some venues and suppliers. Familiarization with logistical operations including understanding ticketing requirements for key venues in order to better support the goals of the assigned Destination Manager and Supervisors. Management of product files, including food, beverage & transport details upon approval from the assigned Destination Manager. Ensuring data & pricing is live for our own website and distribution partners. Support with Ad-Hoc and Quarterly Product changes, updating internal documents. Ensuring deadlines are met and instructions are clear and accurate for all teams. Verify that all changes are properly implemented by all teams. Provide vacation/sick leave coverage for other DM Coordinators/Supervisors/Managers when required. Jump occasionally "on the field" to go on tours to provide reports about the operations, quality, suppliers' support, etc. Travel around Italy might be required occasionally for product purposes. Other relevant duties as assigned by your Destination Manager or direct line manager. Have you got the City Wonders skills and fit? Must reside in Rome. Must be fluent in Italian and fluent in English, both spoken and written. Any other language will be considered a plus. Degree in Business Administration, Tourism, Communications, or another related field is preferred. Equivalent industry experience is also accepted. Professional, positive, "can do," and empathetic attitude to represent the company well; and to represent destination management needs to all stakeholders while working collaboratively to find scalable solutions. Ability to build solid relationships at all levels and to motivate. Self-motivated, well-organized, and the ability to work independently and as part of a team. High attention to detail and analytical, with good problem-solving skills. Ability to work quickly and accurately with MS Word, Excel, PowerPoint, and web-based applications. Effective and clear communicator. Working hours & travel Your standard working hours are 40 hours per week; this will be either Sunday to Thursday or Tuesday to Saturday depending on the time of the year. You must ensure you are available to accommodate these changes when needed. As the travel industry is a 7-day week industry, there will be times when emergencies require your assistance out of typical office hours/days. This role is based out of our Rome office & hybrid working is facilitated. Contract typology Fixed term contract (1 year), with the possibility of being employed permanently. Benefits Hybrid working facilitated. Free & discounted tours for employees. Medical insurance. Bonus Scheme. Want to know more about us? Our Story It all began in 2004 by developing an innovative tour to take a small group of visitors on a walk around historic Rome and share stories that they would never hear otherwise, such as the "dark" legends that ironically bring the Eternal City to life. Dark Rome grew rapidly to become one of the largest tour companies in Italy. Through strategic relationships, such as our official Vatican Museums partnership, we are able to provide unique experiences for our guests, including no wait entry, early access to the Sistine Chapel, and access to highly-coveted areas of the Vatican Museums that are normally closed to the public - benefits that competitors are not able to offer. Innovative high-quality tours with unique customer benefits, stellar guides who deliver tours in only one language (not multiple languages on the same tour), small group sizes, and world-class customer service are hallmarks of our brands and differentiate us in the marketplace. In addition to English, many tours are now offered in Spanish, French, German, and Italian. Following on the success of Italy, the company launched tours in Paris a few years later. We invested heavily in our infrastructure, including a new technology platform and recruiting leaders with the right skills and experience to scale our business globally. In 2014, ten years after the company was originally founded, it was renamed to City Wonders. In addition to adding more product offerings throughout Italy, Vatican City, and Paris, City Wonders expanded to London and Barcelona. Our tours are sold to consumers via the web and through over 50 major travel distributors worldwide. We will continue to innovate to deliver the best products and services available to our guests and distribution partners in every market that we serve, and to become their provider of choice. J-18808-Ljbffr

Location: provincia-di-roma, IT

Posted Date: 4/7/2025