Airfreight Controller

Main Purpose of the Job To work closely with both divisions and other customers (Internal and External) to ensure that the most competitive, cost-effective and shortest transit times for international air freight consignments are achieved. Key Responsibilities: Act on all enquiries received from the customers Act on instructions received from the customers Make bookings with the airline and co-ordinate delivery and collection of cargo to the handling agents Monitor the cargo to fly as booked. Advise the customers of any non-conformances and propose resolution Additional Responsibilities: Manage and monitor day-to-day aspects of bookings, shipping, tracking and tracing of all airfreight consignments Ensure that the correct rates are applied All compliance issues with airlines and handlers are adhered to. Maintain a filling system ensuring all the required documentation is filed and up to date Perform any other tasks related to the overall objective of the position Able to assist in other areas of operations as directed by management. Escalate and address any points which results in non-compliance Health, Safety and QMS: Ensure QMS requirements are integrated into the departments business processes. Implement continuous Improvement of business processes. Ensure that all Health and Safety protocols, including those for Covid-19 are implemented and followed General Admin: Provide quick and responsive service. Resolve received queries within KPI. Keep abreast with the industrys new products and services. Qualifications, Skills & Attributes: Min 5 years airfreight Controller experience, both exports and imports Excellent communication skills (internal and external customers) Excellent planning, organising and controlling skills Excellent time management, operationally driven and results focused The ability to work independently.

Location: Ekurhuleni, ZA

Posted Date: 4/3/2025