Head of Field Service, Compression

Head of Field Service, Compression Miejsce pracy: Łódź Your responsibilities Spearhead the field service organization for compression, overseeing a competence center of engineers and technicians dedicated to customer service excellence and technical support. Develop and implement strategic plans to optimize field service operations, ensure alignment with overall business compression field service objectives and embrace new business opportunities. Cultivate and maintain strong relationships with clients, acting as a key liaison between the organization and customers (internal/external). Drive customer satisfaction by ensuring timely responses to service requests and effective resolution of issues. Lead and inspire a high-performing field service team, providing guidance, mentorship, and fostering a collaborative and customer-centric culture. Manage resource allocation, staffing, and training to enhance team capabilities and performance. Collaborate with cross-functional teams, including sales, engineering, logistics, human resources, administration to ensure seamless communication and coordination in delivering comprehensive customer solutions Ensure and guard full compliance with respective rules and regulations in team management and development as well as in service delivery Implement quality standards in field service operations, conducting regular audits and assessments to maintain high-quality service delivery and continuously implement improvements to achieve increasing effectiveness Our requirements Proven experience of more than 5 years in an independent leadership role in field service operations, preferably in leading a team within a center of competence in an international, matrix organization (engineering industries will be an advantage). Excellent mature leadership and social skills, with the ability to inspire and motivate a diverse team as well as handle challenges in people management. Ability to keep service delivery and team on a right track by taking accountable decisions. Customer-focused attitude with a commitment to delivering exceptional service. Strategic thinker with the ability to align field service operations with organizational goals. Experience in collaboration with different partners on each level of organization structure and ability to handle relations with challenging partners Fluent in English, C1 level. Proven track record in optimizing processes and driving operational efficiency . Willingness to travel domestically and internationally as required (short trips – around 10% annually). General knowledge of compression systems and or rotating equipment. (will be an advantage ) What we offer We use a motivational remuneration system and an attractive benefits package (including: private medical care, life insurance, Employee Pension Program, stock market plans, additional days off, lunch card, Multisport card, Social Fund programs, additional benefit points on the MyBenefit platform) Refer and earn through our rewarding Referral Program Grow professionally with broad development opportunities and participation in exciting projects Benefits sharing the costs of sports activities private medical care sharing the costs of foreign language classes life insurance integration events retirement pension plan no dress code extra social benefits pre-paid cards sharing the costs of tickets to the movies, theater employee referral program extra leave karta lunchowa A Snapshot of Your Day Embark on a challenging and rewarding journey as the Field Service Manager in Compression business, in our dynamic organization based in Elblag and Lodz, Poland. This leadership role is integral to our commitment to delivering top-tier service and technical support for compression systems. As the driving force behind our field service operations, you will lead a dedicated team, cultivate client relationships, and ensure operational excellence. If you are a seasoned professional with a passion for leadership, technical acumen, and customer satisfaction, we invite you to join us in shaping the future of our field service operations and contributing to our continued success. This role will report to the Head of Field Service & Repair and will be based in Elblag or Lodz Poland (hybrid mode of work). About the Team Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities. Candidates want to learn about the divisions they will be joining–the structure, how it works together, and the role it plays in driving Siemens Energy’s mission forward. SIEMENS ENERGY Sp. z o.o. At Siemens Energy, we are more than just an energy technology company. With 100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo Our Commitment to Diversity Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences. Klikając w przycisk „Aplikuj”, „Aplikuj teraz” lub w inny sposób wysyłając zgłoszenie rekrutacyjne do Siemens Energy Sp. z o.o., zgadzasz się na przetwarzanie przez Pracodawcę Twoich danych osobowych zawartych w zgłoszeniu rekrutacyjnym w celu prowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu.Jeżeli chcesz, abyśmy zachowali Twoje CV w naszej bazie, umieść dodatkowo w CV następującą zgodę: „Zgadzam się na przetwarzanie przez Siemens Energy Sp. z o.o. danych osobowych zawartych w moim zgłoszeniu rekrutacyjnym dla celów przyszłych rekrutacji”.W każdym czasie możesz cofnąć zgodę.Twoje dane osobowe wskazane w Kodeksie pracy lub w innych ustawach szczegółowych (według wymogów ogłoszenia), przetwarzamy w oparciu o przepisy prawa i ich podanie jest konieczne do wzięcia udziału w rekrutacji. Pozostałe dane osobowe (np. wizerunek) przetwarzamy na podstawie Twojej dobrowolnej zgody, którą wyraziłaś/eś wysyłając nam swoje zgłoszenie rekrutacyjne i ich podanie nie ma wpływu na możliwość udziału w rekrutacji.Możemy przetwarzać Twoje dane osobowe zawarte w zgłoszeniu rekrutacyjnym także w celu ustalenia, dochodzenia lub obrony przed roszczeniami, jeżeli roszczenia dotyczą prowadzonej przez nas rekrutacji. W tym celu będziemy przetwarzać Twoje dane osobowe w oparciu o nasz prawnie uzasadniony interes, polegający na ustaleniu, dochodzeniu lub obrony przed roszczeniami w postępowaniu przed sądami lub organami państwowymi.Masz prawo dostępu do swoich danych, w tym uzyskania ich kopii, sprostowania danych, żądania ich usunięcia, ograniczenia przetwarzania, wniesienia sprzeciwu wobec przetwarzania oraz przeniesienia podanych danych (na których przetwarzanie wyraziłeś zgodę) do innego administratora danych. Masz także prawo do wniesienia skargi do Generalnego Inspektora Ochrony Danych Osobowych (w przyszłości: Prezesa Urzędu Ochrony Danych Osobowych). Cofnięcie zgody pozostaje bez wpływu na zgodność z prawem przetwarzania, którego dokonano na podstawie zgody przed jej cofnięciem.Twoje dane osobowe przetwarzamy w celu prowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu przez okres 3 lat, a gdy wyraziłaś/eś zgodę na udział w przyszłych rekrutacjach, również przez okres 3 lat.Twoje dane osobowe możemy przekazać dostawcom usługi publikacji ogłoszeń o pracę, dostawcom systemów do zarządzania rekrutacjami, dostawcom usług IT takich jak hosting oraz dostawcom systemów informatycznych.

Location: Łódź, PL

Posted Date: 3/5/2025