Inside Sales Process Specialist (m/f/d) - Location: Milano (Italy), Milan

Client: DKV Mobility Location: Not specified Job Category: Job training programs EU work permit required: Yes Job Reference: 569b2a53e64f Job Views: 10 Posted: 22.01.2025 Expiry Date: 08.03.2025 Job Description: What you can expect: Reporting to the Inside Sales Manager, the Process Specialist will be focused on Teams performance, actively contributing in their improvement. Assist the Inside Sales Manager and Team Leaders in analyzing data from internal systems (e.g., MS Dynamics, Genesys Pure Cloud) and identify measures for improvement. Maintain and increase the expected level of productivity and service level for agents and teams. Ensuring the appropriate utilization of systems in conformity with central and local procedures and guidelines. Ensuring continuous improvement in coordination with Telesales manager and team leaders to reach and overachieve company targets. Be the referent person for the outsourced telesales agency ensuring the expected level of productivity and appropriate utilization of systems in compliance with central and local procedures and guidelines. Managing the technical onboarding of outsourced telesellers. Training existing and new internal agents and contact persons of outsourced telesales provider on processes, systems, product, sales offers. Planning and realization of ad hoc active listening with internal and external agents during phone conversations and identify measures for improvements in alignment with Telesales Manager and Team Leaders. Involvement in projects and activities for continuous improvement with Telesales center of excellence at headquarters. What makes you stand out: Bachelor's degree. Prior experience, at least 2 years, in data analysis and reporting, preferably in sales companies. Proficiency in data analysis tools, CRM platforms, and contact center platform, in particular Power BI, SAP, MS Dynamics, and Genesys PureCloud. Advanced level of Excel. Excellent verbal and written communication skills in Italian and English (at least B2), nice to have Spanish. High attention to detail and problem-solving skills. Team player and effective communicator. We are looking forward to your application and to applicants who enrich our diverse culture Regardless of age, gender, origin, and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process. Why DKV Mobility? Here are five good reasons At DKV Mobility, we are team players - because we are only successful together teamofteams We've been growing for about 90 years, adapting our products and business model to meet changing customer needs. We offer comprehensive company health management, parent-child offices (from 2023), and support you in leasing your eBike through our partner Jobrad We attach great importance to work-life balance, offering flexible working hours and family-friendly working time models. We support you in your development with access to a modern learning environment. We live „Lead in Green“, committing to becoming a climate-positive company by 2023. We are a certified employer, regularly receiving awards as Top Employer Germany and as Great Place to Work Please note: If you are NOT a passport holder of the country for the vacancy you might need a work permit. Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button. J-18808-Ljbffr

Location: provincia-di-milano, IT

Posted Date: 2/27/2025