Retention Consultant

Red Recruitment is recruiting a Retention Consultant in Taunton to join a not for profit private healthcare provider, who is the Which? 'Recommended Provider' for private medical insurance. The ideal candidate will play a key role in supporting the business in achieving market-leading retention rates and should be confident in building rapport. The salary is £26,117 per annum. Benefits and Package for a Retention Consultant: Salary: £26,117 per annum, rising to £28,014 following the probationary period Hours: 37 hours per week Contract Type: Permanent Location: Taunton Company events Company pension Cycle to work scheme Discounted or free food Gym membership Health & wellbeing programme Life insurance On-site parking Private medical insuranceKey Responsibilities of a Retention Consultant: Contacting customers who are in the process of cancelling their cover and where applicable discuss their cancellation and potentially re-instate cover Helping customers discuss their renewal options, including amending their products Reviewing and contacting direct customers prior to their renewal to offer support Establishing relationships with intermediaries to support them with their renewal/retention-based queriesKey Skills and Experience of a Retention Consultant: You should be passionate about helping other and wanting to find a resolution Being confident in building rapport over the telephone and via email is required Ideally you will be interested in entering a career in Business Development You must be able to establish and maintain relationships and enjoy working in a team environment Having a key eye for detail is requiredIf you are interested in this position and have the relevant skills and experience required, please apply now Red Recruitment (Agency)

Location: Taunton, GB

Posted Date: 2/26/2025