Field Service Engineer

Field Service Engineer Location: Redditch, UK (International travel up to 50%) Job Type: Full-time, Permanent Benefits: 25 days holiday 8 bank holidays (option to buy 5 more) 7% employer pension contribution Westfield Health cover & Employee Assistance Program Death in Service (4x salary) Cycle & Electric Car Scheme (eligibility applies) 10% salary in shares after 1 year Costco membership option Enhanced maternity & paternity policies About the Role We're seeking a Field Service Lead to act as the first point of contact for in-field technical support, ensuring quick and effective issue resolution. You'll work closely with customers, service partners, and internal teams, conducting on-site investigations , coordinating repairs, and improving service processes. This role is key to enhancing aftersales support in the growing vehicle electrification sector , with strong career development opportunities. Key Responsibilities Technical Support & Troubleshooting - Investigate and diagnose issues with eCompressor systems, conducting on-site inspections and limited repairs to minimise downtime. Customer & Service Network Support - Work with OEMs and service centers to ensure timely, effective solutions , offering technical guidance and training where needed. Issue Tracking & Coordination - Maintain detailed records of in-field issues, warranty claims, and service activities, ensuring efficient tracking and resolution. Process Improvement & Compliance - Support the development of service procedures, ensuring compliance with best practices and quality standards . Collaboration & Feedback - Act as the voice of the customer , providing feedback to engineering and product teams to drive continuous improvement. Requirements HNC/HND or equivalent in a technical field (electrical/mechanical focus beneficial) Experience in field service supporting electro-mechanical systems Strong problem-solving, communication, and report-writing skills Process-driven, organised, and adaptable to a fast-paced environment Desirable Background in automotive supply chains, vehicle mechanics, or quality processes (8D, APQP, PPAP) Experience in vehicle mechanics, electronics, or compressor systems CVs in Word Format to New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. Twitter: nagforjobs

Location: Redditch, GB

Posted Date: 2/24/2025