Customer Services Coordinator

Blue Arrow have an exciting opportunity for an experienced Customer Services Co-ordinator to join this client based in Livingston Key Responsibilities: Manage and monitor orders to ensure fulfilment of conditions (quantities, prices, delivery times) Act promptly on any customer requests and/or including credit requests, samples, and quotations Generate bespoke quotations for customers Amend or cancel orders in the CRM system, ensuring accurate updates Collaborate with internal teams to ensure a seamless delivery process for customers Attend meetings with the customer service and sales team Maintain up-to-date and accurate customer databases Liaise with logistics departments to monitor stock levels Monitor and manage stock for assigned customers Work with Customer Services Manager to prepare and review customer account plans Manage returns and corresponding credit notes Investigate and resolve customer complaints/disputes Essential (Knowledge, skills, qualifications, experience): Proven experience in customer service positions Strong organisational skills and attention to detail Excellent communication and interpersonal skills Ability to work collaboratively within a team Comfortable working with a variety of systems We are ideally looking for a candidate that has worked in a manufacturing company carrying out a similar role Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people. ADZN1_UKTJ

Location: Livingston, GB

Posted Date: 2/24/2025