Customer Service Administrator

SF Recruitment have partnered with an organisation in Erdington who are recruiting a Customer Service Administrator on a permanent basis. The role is site based, but will offer 2 days working from home after a successful probationary/training period. Hours: 8am-4pm Salary: up to £30,000 dependant on experience Responsibilities will include: - Issue quotations, solicit, receive and load orders - Ensure on time in full delivery of new and repurposed products to allocated customer base, with accurate Syteline data and efficient expediting - Arrange shipment and invoicing to allocated customers, including updating of customer portals - Support the collection of cash from allocated customer base - Ensure relevant licences are in place to enable delivery of products to allocated customer base, coupled with required customer reporting - Handling day to day customer requests and enquiries - Producing and issuing scrap reports to customers - Assisting with the monthly forecasting build and creation of the monthly order book - Issuing credit and debit notes to customers - Assisting with customer visits when necessary (UK and overseas) - Assisting at trade fairs when necessary (UK and overseas) - Requesting End User Undertakings and Export Licences to enable shipment of military products - Requesting air-freight quotations for urgent shipments - Administration associated with the role - Ad-Hoc project work

Location: Erdington, GB

Posted Date: 2/23/2025