Facilities Helpdesk Administrator

Maintain PPM schedules for all MEP and Building Fabric assets across the Estate using SFG20 standards, as well as SFG30 standards where appropriate. Work with the Technical Team to create bespoke PPMs for specialist AELTC assets. Ensure all EM assets are correctly captured and logged within the CAFM System (MRI Evolution). Appropriately assign the relevant asset classification in line with AELTC standards to ensure consistency within the data. Schedule and issue PPMs on a weekly/monthly basis via the CAFM system. Ensure PPMs are scheduled appropriately Identify PPMs where statutory compliance targets have been missed and ensure these are resolved as a priority, or confirm satisfactory reasons why they were not completed Analyse the PPM data regularly and refine schedules accordingly based on engineers’ recommendations and usage. Manage all changes to asset data arising from routine day-to-day activities as well as those which have been added/removed from Estate projects. Liaise with the EM Managers and Leads to ensure all subcontract PPM schedules are accurate and are aligned with the terms of the subcontractors. Provide admin support, including raising PO’s and arranging visit dates, for subcontractors PPMs. Update the CAFM system upon completion of any service visits. Monitor the completion rates of the subcontractors to ensure works are carried out in line with agreed KPI’s and SLA’s. Upload all PPM records received from subcontractors onto MRI Evolution and/or Meridian, ensuring that any follow-up tasks identified from the service visits are logged and scheduled. Ensure the progress of tasks is captured and updated on MRI Evolution against the PPM. Work with the EM Helpdesk team to support and operate the CAFM system, issuing and closing planned & reactive work orders and amending asset/location information when required. Provide cover for colleagues during periods of sickness, training, and holiday. Work closely with the EM Helpdesk team to ensure excellent service delivery across the business. Undertake other duties within the scope of the Facilities function as requested by the Head of Estate Management. The year-round basic working hours are 8am to 4pm, Monday to Friday, with an hour for lunch although flexibility is required to meet the demands of the job

Location: Wimbledon, GB

Posted Date: 2/23/2025