Customer Care Coordinator

About the company: Our client is a leading property development company specializing in a diverse portfolio of residential properties across multiple locations in England. They offer a wide range of housing options, including houses, apartments, and shared ownership properties, catering to various customer needs and preferences. About the opportunity: We are looking for a motivated individual to join our team and undertake the following responsibilities: Process customer orders and assist with any related issues. Maintain regular communication and updates with customers. Provide general administrative support to the Head of Customer Care. Handle customer queries and complaints effectively. Liaise with Site Managers, Contracts Managers, and the Construction Director to coordinate meetings with customers on behalf of the Customer Care Manager. Assist with contra-charging by administering timely communications Keep internal teams up to date with customer feedback. About the benefits and rewards: The salary will be dependent on the level of exposure to the residential industry. The company offers excellent opportunities and offers a basic salary in the region of up to £33k DOE. In addition to the basic salary there will be further company benefits. About the requirements: Proven experience in a customer-facing role within the residential developer industry. First class customer service skills, expertly balancing empathy and professionalism. Open to challenges and skilled at providing effective solutions to concerns. Polite, professional, and an outstanding communicator. A great team player who are supportive of colleagues Able to act quickly and make decisions. Proficiency in IT systems, including customer relationship management (CRM) tools. Committed to fostering Diversity and Inclusion in the workplace

Location: Loudwater, GB

Posted Date: 2/22/2025