ServiceNow Administrator & Developer - ITOM/ITSM Modules

Our technology services client is seeking multiple ServiceNow Administrator & Developer to join their team on a contract basis. These positions offer a strong potential for conversion to full-time employment upon completion of the initial contract period. Role : ServiceNow Administrator & Developer. Key Skills : ServiceNow, Developer, Admin, ITOM, ITSM, Agular. Ajax, HTML , CSS, Python, Rest/Soap. Experience : 6-8 Years. Location : Candidates local to Pune are given first priority. Notice Period : Immediate. Interview Mode : Face to Face. Job Description : Platform management : - Responsible for the ongoing maintenance and configuration of the ServiceNow platform. - This includes installing, testing, and updating the platform. - User and application administration : Manage user accounts, roles, and access to the platform. Solution development : - Design and implement solutions to meet business needs. - This includes researching, developing, and converting software applications. - Troubleshooting : Work with business stakeholders to troubleshoot application and integration issues. - Collaboration : Collaborate with stakeholders to develop workflows and understand their goals. - Platform monitoring : Use tools to monitor the platform' s health and identify areas of concern. - Technical development : Support the technical development of new modules, including process modeling, gap analysis, and POC design. Programming : - Program or script in languages like Angular JS, HTML, CSS, and AJAX. - Work as part of an agile team developing, designing and implementing new application modules, workflows, and catalog requests. - Build custom applications in ServiceNow by defining data tables, user interface and adding business logic. - Integrate external data sources into ServiceNow. - Maintain business services and configuration item relationships in ServiceNow. - Provide ServiceNow configuration and customization assistance including, but not limited to screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third-party software integrations. - Build custom dashboards based on custom application data models and external data sources. - Customize and configure workflows and define notifications as part of custom workflows in applications. - Implement CMDB, import sets, Service Catalogs, create custom UIs for catalog items using UI Pages, UI Macros and Service Portal Widgets. - Implement complex flows for Catalog Items using Workflows and Flow Designer. - Test custom applications and publish/deploy to the concerned users. - Responsible for data model changes and data-migrations for ServiceNow custom applications. - Troubleshoot production problems related to ServiceNow custom applications. - Lead integration of new products based on client requirements. - Address problems of systems integration, compatibility and multiple platforms. - Consult with project teams and end users to identify application requirements. - Assist in the evaluation and recommendation of application software packages, application integration and testing tools. - Participate in development of software user manuals and technical reports. Qualifications : - Bachelors' degree and a minimum of 15 years of directly related experience with at least 10 years of experience in ServiceNow development and administration. - System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP. - Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks. - Strong familiarity and working knowledge of ServiceNow Suite of tools (Platform capabilities, ITSM, ITOM, Dashboards and Reports, Performance Analytics, Knowledge Base, SOAR, SecOps, etc. - Extensive knowledge and experience in the following : 1. Using ServiceNow API. 2. Developing custom ServiceNow applications and web-based applications. 3. Python, JavaScript or AngularJS. - Application integration experience with Active Directory using methods such as LDAPs. - Testing web-based applications both manual and automated. - Functional, regression and load/performance testing. - Relational databases. - Working in an Agile environment. Desired skills : - Agile certifications and/or experience leading Agile efforts, particularly as Scrum Master. - ServiceNow System Administrator Certification. - Experience with ServiceNow advanced capabilities such as Virtual Agent, Agent Intelligence, Performance Analytics, Orchestration, ITOM, Discovery or Service Mapping. - Experience supporting customers in a dynamic IT operations environment. - Cloud development experience Certified ServiceNow Implementation Specialist. (ref:hirist.tech)

Location: pune, IN

Posted Date: 2/14/2025