Property Manager

About the job Role: Reporting to an Associate Director, this position has responsibility for managing a portfolio of customers in our Aberdeen office, delivering a best-in-class customer service delivery model, whilst adhering to the ‘Newton Way’ customer excellence charter. Main responsibilities: Customer experience & engagement: Responsible for the delivery of the ‘Newton Way’ customer excellence charter Building and maintaining relationships with both customers and contractors Responsible for creating and distributing regular customer communications Conduct regular owners’ meetings, in both individual and group settings Plan, attend and manage evening AGM’s for portfolio sites Portfolio management: Responsible for instructing and monitoring both reactive and proactive repairs Manage and co-ordinate customer insurance claims process Conduct regular property visits Record keeping: Ensuring customer records are kept accurately and up to date KPI’s: Customer satisfaction (complaints % and survey/interviews) Customer response times (% delivery vs target) Specific skills, capabilities & requirements:Full, clean UK Driving License Previous experience in a customer service-based role, preferably in factoring, lettings or facilities management Strong communicator Ability to work well as part of a team Proficient using Office 365 Ability to work to targets Works well under pressure Previous experience using a CRM based system is preferable, but not essential Benefits: Car allowance of £3,300 per annum Role-specific incentives (online review, evening meetings etc). Group Life Insurance Employee Loan Scheme Pension Scheme Annual profit-sharing bonus Fully paid staff lunch once a month Hour back vouchers Extra 15 minutes for lunch when it's warm and sunny Complimentary birthday off Free breakfast roll and 12.30pm finish on Bank Holiday weekends In-house coffee machine Additional complimentary festive leave Hybrid working available after passing probation period Group challenges throughout the year with prizes up for grabs

Location: Aberdeen, GB

Posted Date: 2/8/2025