CX & Internal Comms Specialist

Seeking a Customer Experience and Internal Communications Specialist Location: South West Salary: c. £35,000-£40,000 About My Client My client is a purpose-driven organization dedicated to delivering exceptional customer experiences while staying true to their values. They are committed to making a positive impact through their work and are seeking a Customer Experience (CX) Specialist who shares their passion for creating meaningful change. The Opportunity This is an exciting role with a company that places customer experience at the heart of everything they do. The successful candidate will play a pivotal role in shaping seamless customer journeys while also driving internal communications to foster alignment and collaboration across teams. What My Client Is Looking For They are seeking a professional who can: Champion Customer Experience: Gather insights, identify pain points, and deliver strategies to enhance the customer journey at every touchpoint. Align with B Corp Values: Ensure customer engagement strategies reflect their commitment to sustainability, equity, and social responsibility. Strengthen Internal Communications: Develop and deliver engaging internal updates that keep teams informed, inspired, and aligned. Leverage Data for Impact: Analyse customer metrics like NPS and CSAT, and translate findings into actionable improvements.Ideal Candidate Profile Experience: 2 years in customer experience, customer success, or internal communications; experience with a B Corp or purpose-driven organization is highly desirable. Skills: Exceptional communication, problem-solving, and organizational abilities, with a customer-first mindset. Values-Driven: A genuine understanding of sustainability and social impact, and how these principles integrate into customer engagement. Tech Proficiency: Skilled in CX tools (e.g., CRM platforms, analytics software) and internal communications platforms (e.g., Slack, intranets).Why Work with My Client? Join a values-led organization that prioritizes purpose alongside profit. Help shape a customer experience strategy that reflects their mission to make a positive impact. Work in a collaborative and dynamic environment with opportunities for professional growth. Enjoy a competitive salary and benefits package

Location: Gloucestershire, GB

Posted Date: 2/7/2025