Lift Repair Supervisor

Repair Supervisor Reporting to: Service & Repair Manager "Leading reactive repairs with precision, customer focus, and safety at the forefront." Job Role: Deliver high-quality customer service relating to reactive repairs and call-outs. Key Activities: • Interface with customers at all levels to ensure service requirements are met in accordance with contract agreements. • Collaborate with the Service Co-ordinator to schedule repairs promptly and meet customer deadlines. • Ensure all necessary parts and consumables are available for planned events. • Manage the CMMS (Computerised Maintenance Management System) to include equipment, stock, worksheets, reports, quotations, and engineers. • Lead accident investigations, drive health and safety awareness, and continuously improve site safety performance, ensuring compliance with all company and legislative Health & Safety regulations. • Conduct audits to maintain high standards in Health & Safety, quality, and performance. • Establish and maintain effective communication with staff and clients, ensuring accuracy and timeliness. • Seek regular customer feedback during and after activities, implementing corrective actions as required. • Ensure repair jobs remain profitable and meet contract requirements. • Manage Protean jobs, closing down repair and reactive calls daily. • Oversee branch engineers and technicians, providing effective management and support. Essential Requirements: • Technical/engineering background, preferably in the lift or machinery industry, with commercial and financial/cost management skills. • Confident negotiator with excellent communication skills, able to prioritise and plan work schedules effectively. • Strong written and verbal communication skills. • Ability to work independently and as part of a team. • Proficient in Microsoft Office, with advanced knowledge of Excel. • Experience managing multiple project portfolios simultaneously. • Full, clean driving licence. Additional Requirements: • Energetic, enthusiastic, hardworking, and of smart appearance. • Willingness to work overtime and travel as required. • Knowledge of lift systems, automation products, and related applications. • Understanding of relevant Health & Safety standards, industry regulations, CE directives, and contract forms (e.g., NEL, LUK, JCT). Location: • 2 roles, 1 x Leeds and 1 x Chertsey • The role requires travel to UK customer sites.

Location: Leeds, GB

Posted Date: 2/6/2025