Service Manager - Repairs

About the role We have a new opportunity for a Service Manager to join our Guinness Property Responsive Repairs team on a full time, permanent basis in Crewe.Reporting to the Repairs Delivery Manager you will manage and support the Responsive Repairs team to deliver quality first time fix repairs in our customers’ homes within the region. You will manage the team’s productivity, quality of work and progress by undertaking regular inspections of work. You will also manage approved contractors’ performance and compliance and ensure the relevant resources are in place. What we’re looking for We’re a customer-focused organisation so we know that how we do things is just as important as what we do, successfully delivering an excellent customer focused repair service is vital to our business. To be considered you must be an experienced senior repairs professional with great customer service skills and a willingness to go the extra mile to get the job done. You will also be able to establish great working relationships and influence at all levels across the business. You will also need to demonstrate these essential skills & experience: Up to date knowledge of building maintenance, Decent Homes standards and safety legislation. Proven experience of developing and implementing business improvements in a service delivery environment. Demonstrates the skills to manage complex programmes of work. Proven ability to analyse complex information and develop potential options and / or recommendations on the most appropriate course of action. Able to use data to improve decision making, leading, and navigating team members through ambiguity by making evidence and/or values-based decisions to prioritise strategically. Strong commercial, financial and analytical skills, working with the business to identify practical, performance improvement opportunities. Excellent oral and written communications. Demonstrates the Guinness Behaviours Full UK driving licence The successful candidate will have either a trade NVQ level 3 or equivalent experience and ideally have experience of leading, managing, developing and motivating operational teams. How do I apply? If you’re interested in joining us and would like to apply for this role, we would love to hear from you The first step is hitting the 'apply’ button and submitting your online application by uploading your CV and cover letter. Interviews are scheduled to place in person on Wednesday 5th March in Crewe. This position will require a basic DBS check which will be paid for by The Guinness Partnership. INDTGP TJTGP About Us The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our customers’ homes are safe and maintained to a high standard. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Location: Crewe, GB

Posted Date: 2/6/2025