Administrator 2nd line Support

Band 4 Administrator (2nd Line Support) - Fixed Term Contract in Gloucestershire NHS Location: Gloucestershire, NHS Trust Contract Type: Fixed Term (1 year) Salary: £29,114 per annum Hours: Full-Time Service Care Solutions is recruiting for a Band 4 Administrator (2nd Line Support) to join an NHS Trust in Gloucestershire on a fixed-term, full-time contract . This is an exciting opportunity for an experienced professional looking to make a meaningful impact in healthcare IT and clinical systems support. Key Responsibilities: Provide Clinical Systems 2nd Line Support to approximately 5,000 users . Liaise with the wider Clinical Systems Team, Integrated IT Service Desk, and System Suppliers to efficiently resolve incidents and queries that have been escalated to 2nd Line Support. Support the maintenance of clinical system administration tasks and oversee system configuration changes for all clinical systems across various service areas within the Trust. Offer support to colleagues in the Clinical Systems Team, specifically in areas such as Audit & Registration Authority , Change & Development , Training & Release , and 2nd Line Support . Develop and maintain specialist knowledge on the functionality and application of the Trust's Electronic Patient Record (EPR) systems . Assist in resolving complex system user queries escalated from 1st Line Support, ensuring accurate advice while adhering to Trust policies and legal requirements. Prioritise and manage all incidents logged with 2nd Line Support, continuously reassessing priorities, and providing timely updates to system users. Key Requirements: Previous experience in IT support roles , ideally within the healthcare sector. Strong problem-solving skills and an ability to analyse complex system issues. Excellent communication skills and the ability to work collaboratively across multiple teams. Proactive, with an ability to manage and prioritise workloads effectively. Why Join Us? Opportunity to work in a dynamic, supportive team. Competitive salary of £29,114 per annum. Be part of an NHS Trust making a real difference to patient care through efficient clinical systems support. If this role sounds of interest to you, please send your CV to .

Location: Gloucestershire, GB

Posted Date: 2/6/2025