Live-In Porter

We are currently recruiting for a Live-In Porter to oversee the daily operations based on a residential block in West London. The role will involve supervising a team, including managing rotas/ shift cover, delivering a high standard of customer service to residents as well as ensuring the health and safety/ compliance is up to date. Accommodation offered: 1 bedroom apartment Working Hours : Monday to Friday 08:00 to 17:00 & Saturday morning (2 hours) Salary: £25,000 per annum Duties: Facilitating the smooth operation of both the day-to-day running of the building and ad hoc maintenance and issue resolution - including liaising with the managing agent, board, residents and external contractors as required Ensuring the safety and security of the building, residents and visitors - including manning reception, controlling access and maintaining compliance with all relevant regulations Providing excellent customer service to residents and visitors including handling daily tasks (post/deliveries, handling queries/redirecting as required, routine building checks etc) Manning reception and acting as primary point of contact for all matters, assisting Residents/Leaseholders and correctly directing enquiries where appropriate (eg to Managing Agent) Communicating directly with Residents / Leaseholders including distributing information from Managing Agent - by flyer, phone, email and in person Accepting deliveries on behalf of residents, ensuring parcels are received and stored securely, residents are notified and any misdirected mail is corrected Line-management of other site-based staff (housekeeper / cleaner) and providing assistance/cover as necessary Residential building and facilities management, day-to-day operations and problem/issue resolution (including liaising with residents, agents, external contractors and authorities) Ensuring compliance with Health and Safety, GDPR and other regulations including managing books and record-keeping Delivering a consistently high standard of customer service Leading/supervising a team including arranging rotas/shift cover Skills Required: Strong communication skills (written and verbal) Basic computer literacy, including use of MS Word, Excel and Outlook Good cleaning and basic general maintenance ('handyperson') skills

Location: London, GB

Posted Date: 2/6/2025