Sr. Telecom Analyst

Company: The Co-Operators Title: Sr. Telecom Analyst Location: Guelph, ON Length: 6 month contract Rate: $70-$80/hr Job Description Insight Global is seeking a Sr Telecom Analyst to join the Telephony team at a top insurance client. This resource will be responsible for overseeing and evolving the cloud-based Genesys environment, ensuring seamless integration with Salesforce, web chat, and SMS messaging platforms. Day to day responsibilities include implementing data, expanding workflows, and providing on call support. Must Have Skills and Experience 8 years of development experience in Genesys Cloud Experience integrating Genesys with Salesforce End to end quality testing experience; creating test plans Bachelor's degree in Information Technology or a related field Obtained Genesys certifications (GCP, GCD, ARC, WRM, etc.) Excellent communication skills Ability to be on call Nice to Have Skills and Experience Experience with outbound dialer initiatives

Location: Courtice, CA

Posted Date: 2/4/2025