Receptionist

Location: Palazzo Margherita, Bernalda, Basilicata, Italy Job Type: Full-Time; 7 Day Shift Work About Us: Palazzo Margherita is a restored 19th-century luxury retreat in Bernalda, Basilicata region, offering guests an unforgettable and authentic experience. We pride ourselves on personalized service and a warm, family-like atmosphere. Role Overview: We seek an enthusiastic Receptionist to be the welcoming face of Palazzo Margherita. You will ensure guests feel at home, manage front desk operations, and provide exceptional service. Responsibilities: • Greet guests warmly and handle check-ins/outs. • Respond to mail and phone inquiries, assist guests’ needs, and offer local recommendations. • Manage reservations, phone calls, and payments efficiently. • Concierge activities: organizing transfers, restaurant bookings, arranging tour packages throughout the area. Qualifications: • Warm demeanor, with a strong propensity to hospitality. Well-groomed and tidy. Flexible, problem solving and detail-oriented. • Fluency in Italian and English; other languages are a plus. • Prior experience of at least 2 years in luxury hospitality is preferable, however not mandatory • Familiar with PMS, booking engine, channel manager, OTAs and other integrated IT systems. Use of MS Office (Word, Excel) is a plus. Why Join Us? • Supportive, close-knit team. • Boutique hotel with international guests; • Job contract and salary in line with expertise level. • Benefits: additional private health insurance package; economic incentive for renting (in case of off-site candidates). How to Apply: Send your CV and a brief cover letter introducing yourself Be part of a team where guests arrive as visitors and leave as friends. Join us at Palazzo Margherita

Location: bernalda, IT

Posted Date: 2/3/2025