Helpdesk Coordinator

Location: Victoria, London (Transport for London Contract) Hours: 8:00am – 5:00pm or 9:00am – 6:00pm (4 days in the office, 1 day from home per week) Overview: We are seeking a highly organized and proactive Helpdesk Coordinator to join our facilities helpdesk team on the Transport for London (TFL) contract. This is a maternity cover role, and the successful candidate will be responsible for ensuring excellent customer service by managing incoming calls and emails, as well as processing job orders and liaising with engineers and contractors. Key Responsibilities: Handle incoming calls promptly and professionally, ensuring excellent customer service. Monitor email inbox and action all incoming enquiries efficiently. Raise and assign enquiries, defects, and job requests to the maintenance team. Log jobs into the CAFM system (Maximo) and ensure data accuracy. Populate and maintain job logs and spreadsheets to track progress. Manage certificates and key administration tasks. Liaise with internal staff and external contractors to ensure smooth operations. Key Skills & Experience: Previous experience in facilities management or a similar environment is highly desirable. Strong customer service background, particularly in a phone-based or call centre role. Experience with CAFM systems (Maximo or similar) is an advantage. Excellent telephone manner and strong attention to detail. Proficient in Microsoft Office (especially Outlook and Excel). Strong organizational and time-management skills. Additional Information: Must be available to start immediately. Must be comfortable working both in the office and remotely (one day a week). The role offers a PAYE rate and is ideal for someone looking to gain further experience in facilities management

Location: Westminster, GB

Posted Date: 2/1/2025