Supporter Care Executive

PURPOSE OF THE ROLE The wider purpose of the role is to support the interactions we have with our supporters ensuring that we build meaningful relationships with them through our excellent supporter care to encourage loyalty of support and in turn, generating the vital funds we require for the continuation of our charity’s work. The specific purpose of the role is to provide excellent service and care to our many supporters, including but not limited to members, donors, and visitors. It’s your role to build strong relationships, offer great service and encourage future support, providing a positive experience of the National Trust for Scotland. As well as processing memberships and carrying out administrative tasks, you will be the first point of contact for general enquires for the organisation and It’s your responsibility to ensure that every interaction leaves our supporters, or prospective supporters, feeling thanked and valued and most importantly excited to continue or start their membership and support to the National Trust for Scotland. KEY RESPONSIBILITIES To deliver exceptional supporter care across multiple channels – In most cases you are the first line of enquiry either by telephone, email, social media, letter or occasionally face to face. To be welcoming and helpful for people contacting our charity who may have a question or feedback. You will present a professional and proactive approach to supporter retention and recruitment You will respond to enquiries in a timely, considerate and caring manner adhering to our specified SLA’s You’ll be expected to know the Trust’s activities, products and policies and be able to communicate them confidently to our visitors, members and donors. You will be expected to manage supporter data in accordance with GDPR and PECR regulations and be proactive in ensuring data is up to date and accurate Provide support to the Supporter Care Manager, CRM manager and other internal departments with time-critical, data sensitive tasks. You will ensure all interactions with supporters are logged in the CRM system and where appropriate passed on to the relevant department(s).

Location: Edinburgh, GB

Posted Date: 1/31/2025