Sales Order Processor

Are you looking for your next opportunity? If so this maybe the answer The client is the one of the leading is the Distributors of Solar PV, Energy Storage Systems and EV-charging in the UK. Boasting a turnover of more than £300m and growing at over 50% per year so there has never been a better time to join the team. The customer base consists of commercial and residential installation companies. With their own unique on-line portal and design tool, plus our emphasis on product quality, consistency and availability sets us apart in the market ​ Role: You will play a pivotal role in the team ensuring that all orders placed by customers via the online portal, are managed in a timely and efficient manner. To ensure customers are kept up to date in relation to their orders and any issues they may be having with stock arriving. ​ Main duties Processing orders placed online to completion Liaising daily with customers via the telephone and email Ensuring orders are fulfilled for stock and liaising with the Supply Chain Resolve customer & system queries Chase for payment Train customers on the Portal when the order has been placed Raise additional charges and credits on customer accounts Log Quality issues/complaints on the internal bespoke software Liaising with warehouse, transport, finance and sales regularly Monitoring returns to completion Monitor extended warranties to completion Manage the customer experience throughout the order process and beyond Planning with customers when orders will be despatched in line with project ​ Job Competencies - Behaviours Polite telephone manner Good written communication skills Good Written Communication Skills Good Office Etiquette Understanding Business Rules What we offer: 25 days holiday EV Car scheme Pension If this of interest apply below as this won't be around for long

Location: Salford, GB

Posted Date: 1/30/2025