Customer Service Coordinator

Role: Our international client seeks a strong team player who thrives on providing exceptional customer service. You will be able to multitask and be adept at working in a busy environment. As a Coordinator, you will work in a small but efficient team and provide the finest service to our client's customers. You will be a resilient individual who enjoys building relationships and takes pride in completing tasks to a high standard. This role requires the flexibility to work a shift pattern of 9:00-17:00 and 10:00-18:00. There is also a requirement to work one in 3-4 Saturdays with a day taken off in Lieu during the week. Main Responsibilities: Working within the department's Service Level Agreements, answering phone calls from our client's customers Building and maintaining strong relationships through clear communication making each contact with the team an enjoyable experience. Providing an excellent level of service to customers. Making changes to customers’ finance agreements. Allocating manual payments to customers’ agreements accurately. Checking finance documentation efficiently. Responding to correspondence from customers. Qualifications, skills, and experience: Required Previous experience working in a customer service environment. Great communicator with the ability to build relationships with customers and colleagues, being compassionate and considerate. Organizational skills, with the ability to prioritize, multitask, and meet deadlines, which can come with an element of working under pressure. Quality-conscious with an eye for detail. This role is subject to satisfactory references including a DBS Check and Financial Check. Desirable Previous experience working in a customer environment. This a rolling contract. Hybrid Working Interested? Please apply

Location: Bracknell, GB

Posted Date: 1/30/2025