Billing Manager

Job Title: Airtime Billing Manager Location: Redhill Contract type: Permanent Our client is a leading and growing provider of Satellite Communications and IT Support to the Government and Maritime markets. We are searching for an experienced billing specialist or team leader to to step up and manage all aspects of monthly billing cycle including the monthly management reporting. The individual must understand the company’s products and services and have experience how tariff and airtime applies to the billing of services to our customers. Role Responsibilities - Billing Manager To maintain the accuracy of the airtime billing database (NIBS). Processing internal and external requests for activations, deactivations, changes of packages for all services and ensuring any Early Termination Fees are advised. To understand and manage airtime processes and ensure they are performed in a timely manner. Daily or Weekly housekeeping checks for any errors, non processed CDRs or orders. Resolving all errors prior to the products bill run. Running invoice processing within the product timeframe. Ensure invoice validation before approval and issuing the final invoices to the customers. Dealing with queries through to resolution within a suitable timeframe. To extract and present analytical reports for billing and activation purposes. Liaising with customers, suppliers and other departments to ensure processes are completed accurately and in a timely manner. Escalation and management of complaints. The Successful Billing Manager will possess the following: Decision Making Billing and provisioning experience within a telecoms company, with a track record of delivering high level global customer service. Experience of Telecoms billing software and/or billing processes. Attention to detail is vital. Ability to be proactive, ensuring problems are quickly resolved or escalated Ability to priorities, multitask, work under pressure to tight deadlines. Excellent written and verbal skills. Be self-motivated with a drive to learn services offered Ability to identify and investigate anomalies to point of resolution. Good relationship builder. Advanced level use of Excel to a high standard to create pivot tables, charts, and lookup queries. Intermediate use of Microsoft Word. High level of computer skills. A professional and flexible approach. Flexible, customer focused and self-motivated and team player. Willingness and ability to learn quickly. Must be organised, methodical and a good multi-tasker. Desirable skills: Knowledge of Access or Sql. Experience of working in the Satcoms or Cellular sector. Experience with Navision/Great Plains ERP systems. The successful Billing Manager will be joining an outstanding client and will be rewarded with a competitive salary and excellent benefits package. For more information on this role, please contact Jules Bujalska on 01453 852541 or send a copy of your CV to Julia.bujalskaomegaresource.co.uk Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Location: Redhill, GB

Posted Date: 1/28/2025