Group Sales Executive

1. Manage the customer journey from the point of contract in accordance with Standard Operating Procedures and the hotel Sales and Marketing strategy. 2. Conduct site inspections, ensuring a full briefing is received from the Re-Active Sales Team prior to the appointment and a full de-brief is given to the Re-Active Sales Team afterwards. According to the nature, the volume of the business and the timing when the site inspection is planned, conduct it with the GM, Sales Manager, or Re-Active Sales Coordinator. 3. Attend a handover meeting with the Re-Active Sales Coordinator once the event is contracted, and ensure accurate handover of all details to ensure that the customer experiences a seamless handover. 4. Contact the customer to introduce yourself as their contact and to recap details and next steps, and subsequently retain regular proactive communication with the customer. 5. Continue to work closely with other hotel departments as required to ensure communication of all agreed services and ultimately ensure customer expectations are met or exceeded. 6. Manage the collection of deposits, pre-payments, and credit authorization in line with hotel finance policy. 7. Conduct menu tastings as appropriate to the event. 8. Assist customers with menu planning, food and beverage coordination, table arrangements, decoration options, room set-ups, staging, lighting, audio/visual, traffic flow, menu production, décor, entertainment, group room blocks, VIP services, etc., liaising with third-party vendors as required. 9. Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines. 10. Confirm in writing to the customer and all affected hotel departments all detailed requirements via contract addendums, confirmation of pricing, group resumés, and/or function sheets. 11. Work in a timely manner to execute and distribute functions sheets and change logs to hotel departments. 12. Inform the proper department about amenity requests for specified VIP customers, obtaining designated approvals and following up on delivery. 13. Check room set-ups prior to customer arrival, ensuring all details are in agreement with customer’s requirements and hotel standards. Ensure deficiencies are corrected by appropriate personnel. 14. Plan and conduct pre-event, daily debrief, and post-event meetings with customers. 15. Monitor and ensure all functions are set up, refreshed, and broken down in compliance with scheduled times and department procedures, liaising with operations throughout the event to ensure delivery of customer expectations. 16. Review daily posting of charges, resolve any discrepancies in a timely manner, and follow up to ensure customer satisfaction. 17. Liaise with FOM on the preparation of the final bill, and ensure an accurate and timely bill is presented to the customer. 18. Ensure feedback received during the event and the post-event meeting is passed to the Pro-Active Sales Executive, and work with them to identify new business opportunities. 19. Maintain customer files and the sales and catering system, updating information in a timely manner. 20. Achieve budgeted revenue targets and incremental revenues, and team sales goals, to maximize the profitability of the hotel while maintaining customer satisfaction. 21. Carry out daily administrative and reporting tasks required, i.e., forecasts, upselling, customer feedback, and other duties and special projects as assigned. 22. Promote teamwork and quality service through daily communication and coordination with other departments. JOB PROFILE Action-oriented with a drive for results Engaging personality A people-person Very effective communicator Positive approach Qualifications, Skills & Experience Fluent in both English and French Strong understanding of MICE environment Good organizational skills. Candidate Profile Education and Experience Minimum 2 years experience in a similar role in a comparable property with sizeable rooms and meeting spaces. Preferred: Demonstrated ability to always work on behalf of Guests Demonstrated ability to work with other Team Members Ability to proactively sense and take action on customer needs and opportunities J-18808-Ljbffr

Location: lazio, IT

Posted Date: 1/26/2025