National Contractor Performance Manager

Reporting to the Head of Customer Service, you will be responsible for the overseeing and supporting the day-to-day management of the Contractor/Surveyor Onboarding and Management process. To include but not limited to providing training, guidance and support to Customers, Clients, Claims Handlers, Network Support Administrator, Contractors and Surveyors. As a manager, you will have overall accountability for the day to day running of the Contractors/Surveyors. You will be monitoring performance, dealing with escalated issues and closely managing outcomes and objectives. You will also be responsible for providing continued assistance to the Claims Handlers. Work with the Head of Customer Service, agree SLA and monthly contractor MI pack to help monitor and report on the Contractor performance and progress, ready for monthly board meeting. Site visits as and when required for complaints and dispute resolution. Review claims audit feedback with Technical Manager and Head of Customer Service. About you: Ideal candidate will have previous contractor performance management experience. You must be a good team worker but able to exercise own judgement and able to work independently and make decisions. Exceptional interpersonal skills to work with the team to meet their short, medium and long term goals. Excellent prioritisation and planning skills. Effective communicator. Ability to collaborate and integrate into a wide team. Ability to take responsibility and ownership.

Location: Hertfordshire, GB

Posted Date: 1/23/2025