Front Office Manager

Hospitality di lusso Ottima opportunità Azienda Hospitality di lusso Offerta Manage the Front Office Department by leading the team in all day-to-day operations, ensuring standards are met through leadership, training and development. Ensure compliance and execution of all Front Office SOPs and standardized policies, organizing induction and regular training plans. Maintain the highest luxury level of service and display outstanding hospitality skills. Provide services that are beyond guest satisfaction with the highest levels of service excellence. Interact with guests on a regular basis to obtain feedback on quality, service levels and overall satisfaction. Participate in the development and implementation of corrective action plans based on review and guest feedback where required. Prepare monthly management reports on customer feedback, bookings, and cancellations. Update files and records. Establish open and collaborative relationships with employees and ensure a positive and supporting working atmosphere. Strive to improve service performance by communicating and assisting employees providing guidance, feedback, and individual coaching and counseling when needed. Schedule weekly departmental shifts according to the business and guest demand. Support the Finance & Account Department by providing prompt documentation. Actively participate in recruitment and training activities of the front office department in collaboration with HR department. Competenze ed esperienza High school diploma or an associate's degree. At least two years of experience in a leadership role in the Front Office department, focusing on service quality, preferably in luxury hotels. Excellent command of both spoken and written English and Italian; other languages spoken are considered a plus. Extensive knowledge of Front Office operational procedures, channels & sales management. Knowledge of LQA standards is required. Proficient knowledge of Microsoft Office Suite, Hotel PMS, OS, email. Excellent communication skills and business acumen. Outstanding people and managerial skills. Time management and organizational skills. A guest-oriented approach with the highest level of guest satisfaction and eye to detail. Completa l'offerta Full time, seasonal contract J-18808-Ljbffr

Location: toscana, IT

Posted Date: 1/22/2025