Centific - Technical Writer - API Documentation

The next frontier of AI begins with Centific Centific is a Seattle-based tech company pioneering the future of AI one breakthrough at a time . Learn how we're transforming the world through safe and scalable AI and empowering businesses to unlock the full potential of their data . Job Summary : We are seeking a Customer Success Manager who specializes in technical writing . This role involves creating detailed and easy-to-understand technical documentation that helps customers get the most out of our products . The ideal candidate will have strong writing skills with the ability to translate complex technical concepts into user-friendly materials . You will be responsible for developing user manuals, FAQs, product guides, and other documentation to ensure customers can fully utilize the product features . Key Responsibilities : - Write, edit, and maintain technical documentation such as user manuals, release notes, setup guides, and API documentation . - Translate complex technical concepts and processes into easy-to-understand materials for a wide audience, including non-technical users . - Work closely with the product, engineering, sales and customer support teams to gather information and ensure accuracy in the documentation . - Update and revise documentation as the product evolves and new features are released . - Collaborate with the Customer Success team to identify gaps in customer knowledge and create documentation to address those gaps . - Create and maintain a knowledge base of FAQs and troubleshooting tips . - Help ensure consistency and clarity across all customer-facing technical content . - Gather feedback from customers and internal teams to continuously improve the quality of the documentation . - Assist in the development of instructional videos or visual content to complement written documentation Qualifications : - Bachelor's degree in Technical Writing, Computer Science, Communications, or a related field . - 5 years of experience in technical writing or similar roles within a software or tech environment . - Strong technical background with the ability to understand and explain complex product details . - Excellent written and verbal communication skills . - Proficiency in content creation tools like Markdown, HTML, or other technical writing software . - Ability to work independently and collaboratively in a fast-paced environment . - Experience with creating API documentation and working with engineering teams is a plus . (ref:hirist.tech)

Location: hyderabad, IN

Posted Date: 1/22/2025