Inside Sales and Customer Service Rep.

Responsibilities Assists the Sales Function in new business approach and development. Maintains and generates new business with existing customers and ensures a great customer experience. Assist Sales Function to market and sell products and services: Qualify potential customers using the available tools and performing direct calls Generate qualified sales leads Manage directly small customers in accordance with strategy segmentation Manage quotation requests for new business and existing customers closing cooperating with NSM, BM & BDM: Receive quotation request Prepare quotation according to the expected job profit Ensure client rates are updated Ensure all quotations produced are followed up Manage events and incidents, escalate exceptions Communicate with selected customers on regular basis also by communicating market update Conduct or participate on review meetings with the customer Pro-actively help to take actions to improve customer experience Smooth and easy communication with operations team and all other relevant departments in order to process carefully shipments to maximize customer satisfaction Skills Required Good knowledge of freight forwarding operational processes, min. two years of experience Good communication and interpersonal skills with the ability to find efficient solutions for the customer Customer service driven attitude, good telephone manner with proficiency Ability to communicate effectively in English/ (other local language), both verbally and in writing What You Can Expect At Rohlig Italia, our team of 50 experts provides its services from 4 locations. Working at Rohlig means to live internationality: Every day staff members around the world cooperate on developing logistics solutions for their customers. Smart minds with drive encounter numerous opportunities to play a vital role in this process. Flat hierarchies, a pleasant and friendly work environment, considerable opportunities for personal development and long-term career planning provide the basis for your success. Flat hierarchies, flexibility, hybrid remote job model. Lunch ticket. Employee lunch/dinner together and periodic buy food for staff. Flexible working time. Free parking for employees. Health insurance as per contract. A pleasant and friendly work environment. Considerable opportunities for personal development and long-term career planning will be the foundation of success. J-18808-Ljbffr

Location: provincia-di-milano, IT

Posted Date: 1/18/2025