Helpdesk Administrator

MMP Consultancy are looking to recruit a Helpdesk Administrator on a permanent basis in Essex. Key Responsibilities: Log calls/jobs on the helpdesk database utilising helpdesk software, these tasks may be received by telephone and email. Taking ownership of the PPM schedule & Reactive Maintenance jobs thus ensuring that all tasks are completed in line with the service requirements. To produce standard and ad hoc reports as required by internal and external customers and clients across Project and FM functions. Liaison and follow up with Managers, engineers and approved subcontractors. Ensure tasks are completed in line with the PPM planners and/ or client requirements. Report back to clients and contract staff on job progress and close out. Compile small work quotations Answer and direct all incoming telephone calls or take messages; messages to be taken sensitively, discreetly and accurately. Provide accurate information to clients about MJ Ferguson Services Invoicing of project and FM invoices as required Provide admin support to Project and FM Managers Any other reasonable duties as requested by the Company. If this could be of interest, please send me your most up to date CV and I will give you a call at my earliest convenience

Location: Stock, GB

Posted Date: 1/15/2025