Customer Service Administrator

ABOUT US Logtek together with Schoeller Allibert Services specialize in providing rental and operational services for circular and sustainable packaging within food and retail supply chains. We focus on delivering value for our customers as part of the global Schoeller Allibert group, with a presence in Europe, the Americas, and China. We are committed to offering sustainable alternatives to one-trip cardboard packaging, providing rental equipment for seasonal peaks, and leveraging innovative technologies for asset management and tracking. Our services include tray washing, Equipment rental, and repair, making us a key player in the food supply chain industry. JOB PURPOSE Customer Service Administrator delivers exceptional customer service that upholds Logtek's integrity, maximizes company revenue, and ensures the highest standards of satisfaction for all customers. YOUR JOB Your responsibilities include: Provide excellent customer service offering assistance where required to retain our existing customers and give a good impression to new ones Provide support for Logtek Commercial Activities (tenders/proposals) Maximise washing revenue based on availability and capacity Provide the maximum level of service to existing and new customers including communicating on delivery/arranging new contracts Provide marketing support for Logtek including ownership of social media, be pro-active and creative. Support the wider sales team with timely information and communication Support the operational teams with information, acting as the focal point liaising between sales, depots and customers. Be ‘curious’; ask questions and propose ideas where appropriate; make changes to improve how things are done. Build sustainable and trustful relationships with all stakeholders (sales teams/customers/depots/Logtek management). YOUR QUALIFICATIONS Education & Technical Skills A-Level or equivalent Microsoft Excel/Word (Intermediate), Outlook, Skype for Business Professional Attributes Confident, assertive, and professional Customer service-focused with patience and empathy Commercially aware Strong communication skills (oral and written) Detail-oriented with high accuracy in data entry and reporting Problem-solving, multi-tasking, and initiative-driven Collaborative with Operations, suppliers, and customers Quick learner, with experience in stock control, transport planning, and KPI analysis COMPANY CULTURE We offer a culture where collaboration, entrepreneurship, personal engagement, and compassion are deeply valued. Every employee is driven by a collective mission and a strong sense of purpose, working together to elevate the company to a global, sustainable, and top-tier position in the industry. We are committed to fostering a workplace where every individual feels respected, valued, and empowered to contribute their unique perspectives and talents. We welcome applications from all backgrounds as we strive to build a diverse and inclusive team.

Location: Quinton, GB

Posted Date: 1/15/2025