Commercial Claims Handler

Commercial Claims Handler (AB370) Salary: £30,000-£40,000 Location: Haslingden area Claims Broker to act as a primary point of contact for clients and establish effective relationships with both clients and insurers offering client-centric claims solutions. The role will be handling claims from notification to final settlement whilst maintaining an audit trail of actions and adhering to FCA and company compliance protocols. Role Effective handling of new claims from notification to resolution for motor, property and liability insurance. Creating new claim files, entries and updating financial records on relevant systems. Liaising with Insurers as regard to the settlement of claims. Managing client expectations throughout the process. Providing analysis of cover related issues to ensure correct policy response from insurers for clients. Notifying new claims, determining ongoing conduct in conjunction with insurers and discussing issues with experts. Liaise with providers regarding individual claims. Handling a portfolio of cross class claims Ensure all conversations are recorded files are maintained effectively and all Insurer correspondence is processed. Draft and send standard and non-standard correspondence. Negotiate settlement of claims with Insureds and their advisors. Preparing analytical reports into claims for business segments and scheme boards. Developing best practice claims guidelines. Work closely with Account Handlers & Account Executives in relation to losses associated with their clients. Experience/Skills Previous experience handling claims is essential. Ideally possess knowledge of FSA rules and guidelines relating to commercial/private clients and general insurance and underlying legal principles. First rate customer service skills and an ability to understand their needs Strong telephone and negotiating skills. Ability to prioritise and organise own workload to ensure deadlines are met. Ability to develop and sustain relationships with Clients, Insurers and colleagues. Confident communicator with good interpersonal skills. High level of accuracy and attention to detail.

Location: Rossendale, GB

Posted Date: 1/15/2025