Customer Service Administrator

What's on offer: £26,000 per annum, plus industry leading benefits 8am to 4pm Monday to Friday Permanent contractMy client is a global manufacturing company based in the Hartlepool area who are looking to expand their team on a permanent basis. Key Responsibilities Receive and enter customer orders onto the MRP system Review order confirmations and verify accuracy within 48 hours of order entry and notify customer. Keep client proactively informed about the status and progress of orders and take appropriate action to maximize punctuality and prevent delays Handle all order amendments, whether requested by the customer or company, and communicate status to all parties involved. Work with Planning & Sales to determine inventory management plans for customers. Respond and assist on all supply chain related issues Receive and manage customer complaints and enter them in the non-conformance database. Liaise with Sales Managers and assist to bring the complaint to a close and complete the administration instructions accordingly. Effectively escalate issues to Supervisor and/or Senior Manager where appropriate. Maintain customer records and master data. Ensure its accuracy on a consistent basis. Identify and pro-actively manage your training needs Provide effective cover to co-workers who are on holiday or on sickness leave.Job Types: Full-time, Permanent Pay: Up to £26,000.00 per year Additional pay: Bonus schemeBenefits: Company pension Cycle to work scheme Enhanced maternity leave Health & wellbeing programme On-site parking Private medical insurance Referral programme Sick paySchedule: Day shift Monday to Friday

Location: The Headland, GB

Posted Date: 1/15/2025