Customer Experience Executive

Our client in the Automotive Industry, Northcliff, is looking for a Customer Experience Executive. Minimum Qualification: Grade 12 is essential Customer facing certification or diploma Leadership skills Experience: At least 2-years of experience in a customer interfacing role Critical on the Job Skills Synopsis: Superior customer engagement Able to work under Pressure Transparent and honest Excellent administrative abilities Process driven Ability to prioritize workload and meet deadlines Ability to follow through on instructions Be a team player Digital Literacy: MS Word: Word, Excel, PowerPoint Prior Industry related platform experience will be advantageous Role Description: Provision of an excellent support service which will ensure a functional and seamless on floor customer experience in which the showroom floor is effectively supervised and supported. To ensure optimal customer service to a client on completion of a sale for preparation of the car to be purchased and collected. Ensuring effective onsite customer service as well as after care service . Key Areas of Responsibility: Delivery Logistics Customer Handover Aftersales Facilities and Showroom Coordination Evaluations Evaluations: Accurate Evaluations of cars Ensure proper vehicle inspections administered to identify if cars are worth keeping Autobid used to provide pricing

Location: Johannesburg, ZA

Posted Date: 1/15/2025