Conference Services Coordinator

Job Title: Conference Planner, One-On-Ones Location: Egham, Surrey, UK Job Type: Full-time contract, 12 months Work Model: Hybrid Summary: • The One-on-One Conference Planner serves as the primary resource to manage all the bookings for Client One-on-One meetings and Ad-hoc requests involving Client Experts. The One-on-One Planner is also responsible for calendar management, internal and external customer care, and providing a first-class attendee experience. Primary Responsibilities • Ensure an exceptional experience for all conference attendees having a One-on-One meeting with an Expert • Set up the online One-on-One scheduling system for each conference, working with the program management team and content team to ensure the agenda is up to date • Continuous capacity planning, ensuring expert resource is utilized effectively • Work with the operations team on space requirements • Manage team mailboxes ensuring all internal and external queries have been answered in a timely manner • Partner with Research to confirm all One-on-One bookings are well aligned • Manage all team meeting inquiries • Travel to in person conferences and manage the scheduling desk and check-ins for all meetings • Manage set up and monitor/support attendees during virtual conference days via the mailbox and live chat tool • Point person for Expert care pre-conference and on site • Build productive relationships with internal and external clients, helping to support and train Client associates on the scheduling system • Effectively communicate, collaborate, and maintain relationships with clients and team participants • Adhere to expense management practices • Help in the production of the Expert bio brochure which is shared with Marketing and Communications pre-conference and distributed at the conference • Complete all post conference analysis of the One-on-One meetings Qualifications: • Bachelor’s degree preferred • Experience working in a corporate environment • Ability to manage multiple tasks simultaneously and prioritize workload • Strong client focus, customer service skills • Team player – reliable, accountable, collaborative • High sense of urgency • Strong oral and written communication skills • Strong organizational skills • Ability to work issues through to resolution • Attention to detail • Proactive • Decisive • Fully competent in Microsoft Office, specifically excel • Competent Project Manager • Approximately 10-15% travel to client meetings and events is required

Location: Egham, GB

Posted Date: 1/14/2025