Information Technology Service Delivery Manager

Senior Service Delivery Manager (SDM) Location: London - Hybrid (up to 2 days/week in office) Contract: Outside IR35 We are hiring a Senior Service Delivery Manager . Reporting to the VP of ITSM, you’ll be part of a team focused on breaking silos and driving meaningful outcomes for customers. Your work will be split into two key areas: Customer Focus Act as the single point of contact (POC) for one or more key customers. Ensure a unified voice across internal and external stakeholders. Use your savvy technical knowledge (infra/networks) to ask the right questions Proactively manage relationships and communication to prevent gaps and ensure customer satisfaction. Internal Process Impact Support the ITSM team in managing key processes (incident, problem, or change) based on your strengths. Help shift the team’s focus from being process-heavy to revenue-impact-aware. Be proactive, results-driven, and unafraid to “roll your sleeves up” when needed. Spot and escalate issues that impact revenue or customer success. What we are looking for Someone who understands the bigger picture and knows when to take action. You’re a proactive communicator, a problem solver, and someone who thrives in fast-paced, dynamic environments. Key Qualifications: ITIL certification Proven background in IT Service Management with a strong focus on service delivery. Passionate about enhancing service quality and delivering an exceptional end-user experience. Strong leadership and people management skills. Excellent relationship management and communication abilities (written and verbal), with experience engaging at all levels, from front-line users to executives. Experience collaborating with third parties and managing outsourced service providers. Strong understanding of how business and IT changes impact operations. Ready to roll up your sleeves and make a difference? Apply now

Location: London, GB

Posted Date: 1/14/2025