Customer service administrator

Scheduling engineers, logging jobs on the CRM system Your new company My client is seeking a dynamic and proactive individual with a can - do attitude to join their team as a customer service administrator. The primary goal of this role is to ensure the continuity of customer care and support for the organisation's customer and client base. You will be assisting the service team and manager with overseeing administrative support, engineering staff and other business areas to maintain high standards of customer care. Your new role Schedule engineers effectively and timely First line of communication for all customers, ensuring customer support levels meet agreed contract standards Escalate customer complaints as needed Log reactive calls and coordinate engineer's jobs daily Monitor engineer attendance Ensure all calls are handled quickly and efficiently What you'll need to succeed Scheduling / Planning experience is desirable or experience within a similar role. Experience working in customer care / Helpdesk Experience working with MS Office packages Experience of handling purchase orders Ability to prioritise tasks and work under pressure Strong communication and written skills Good numerical skills Ability to work as part of a team What you'll get in return Free parking on-site Annual bonus 20 days holiday plus BH - Holiday increases with years of service Staff lunches on a Friday What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4628798

Location: Watford, GB

Posted Date: 1/14/2025