Technical Support Engineer

Join HCLTech HCLTech is a global tech company with 225,000 HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion. HCLTech France: 500 HCLTechies. Offices: Paris, Lyon, Toulouse and Blagnac. We are looking for a Technical Support Engineer to join our teams working on one of our renowned client's facility based in Val-de-Reuil, Normandy, France. Description- Good understanding of support processes and ability to manage and develop a team Experience in managing a team of Field Support engineers, IT Support engineers Experience on Vendor service management Excellent communication and co-operation skills Proactive and independent ways of working Fluent oral and written English ITIL knowledge, certificate is considered an advantage Good interpersonal skills and customer-oriented mindset Should be able to understand the IT Infrastructure, IT Change Management, Understanding of Network and Servers Should be able to work on Microsoft Office tools Roles & Responsibilities: Provide IT operational expertise leveraging 1) global industry standards (e.g.: ITIL) 2) ensuring Customer’s standards are followed Monitors service delivery performance and compliance with high focus on Employee Experience Has a deep understanding of: The Site: Infrastructure, IT Challenges, Network Layout, Critical Business Processes The Services: Who deliver What, Key Contacts The Employees: Type, Needs and Challenges Able to execute changes/IMACs along with the larger IT team Applies a blend of subject matter, Customer environment and leadership expertise to solve simple and complex business IT operations issues Travel to sites in the cluster Work with the field services tech, field services site lead and offshore/onshore various technology teams to achieve end user wow experience Ready for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment. Apply now and submit your CV in English For further information please contact gisela.bonnaudhcltech.com Why become an HCLTechie? At HCLTech, we offer diverse opportunities to learn, innovate, and fast-track your career. You'll work with global clients and industry-leading experts, gaining access to mentorship and rewarding growth paths. Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive. We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech: Comprehensive benefits package. Global career opportunities and mobility. Flexible work environment supporting work-life balance. Exciting projects and upskilling opportunities to shape your role. Total wellbeing focus: Beyond professional growth, you’ll be able to collaborate with like- minded colleagues to drive meaningful impact through initiatives like our CSR Council, Diversity Council, Women Connect, and many more.

Location: Val-de-Reuil, FR

Posted Date: 1/14/2025