Customer Service Representative

Location : Castleford Contract : Temporary (Maternity Cover), Full-Time Salary : Competitive, dependent on experience Are you a people person with a passion for delivering exceptional customer experiences? We're looking for an enthusiastic and dedicated Customer Service Representative to join our team in Castleford for a temporary maternity cover role. If you thrive in a fast-paced environment and love helping customers, we want to hear from you About the Role As a Customer Service Representative, you will play a vital role in maintaining our high standards of customer care. From handling enquiries to resolving issues, your focus will be ensuring our customers are happy and supported throughout their journey with us. Key Responsibilities Responding promptly to customer enquiries via phone, email, and live chat. Providing information about products, services, and company policies. Resolving customer concerns efficiently and empathetically. Processing orders, returns, and refunds as needed. Maintaining accurate records of customer interactions in the CRM system. Collaborating with other departments to provide seamless service. Contributing ideas to improve the overall customer experience. About You Previous experience in a customer service role is essential. Excellent communication and problem-solving skills. Ability to remain calm under pressure and handle multiple tasks effectively. Strong computer literacy, including familiarity with CRM systems. Positive attitude, team player, and a genuine desire to help people. Availability for the full maternity cover period (details to be discussed). What Our Client Offers A friendly and supportive team environment. On-the-job training to ensure you're set up for success. Opportunities to develop transferable skills. Join a company where your contributions make a difference every day. How to Apply To apply, please send your CV HUDENG ADZN1_UKTJ

Location: Castleford, GB

Posted Date: 1/13/2025