Acorn by Synergie
IT Support Technician
Job Location
Gloucester, United Kingdom
Job Description
IT Support Technician - Gloucester - £24,000 to £30,000 pa Acorn by Synergie is looking for a highly motivated IT Technician to join the existing IT Team within a fast-paced environment. The person will form an important and integral part of an expanding business. This is a 37 hour a week job, based at the Gloucester office. Mon-Thurs 08.30-5pm Fri 08.30-4.30pm with a 1-hour lunch break. All applicants must be eligible for UKSC & NPPV3 clearances. The Person: Enthusiastic. Engaging. Proactive, ambitious & forward-thinking person who is eager to grow their IT & technical knowledge and be part of a supportive team. Team player who thrives in a collaborative environment. Activity: After training - be the first point of contact for technical issues, managing troubleshooting efforts and ensuring fast solutions. Managing Onboarding & Offboarding by facilitating a seamless IT setup for new starters and handling the offboarding processes. Support employees with technology issues, hardware & software upgrades & office equipment replacement. Maintain IT documentation - track tasks through a ticketing system and develop internal user guides & trouble shooting documents and keep updated. Collaborate in additional projects and tasks as directed by the IT Manager. Contribute to smooth daily operations. Expectation: Solid IT skills & knowledge of necessary software including MSWord, Excel & Outlook. Excellent communication & interpersonal skills and fluency in English. Ability to remain calm and logical when troubleshooting technical challenges. Passionate about learning new skills and embracing changing priorities. Ability to manage time efficiently & anticipate potential issues before they arise. Understanding of Windows operating systems. Ability to resolve issues promptly, minimising downtime after training. Ability to lift & carry equipment (e.g. Switch & server installs). Understanding or knowledge of ENTRA/InTune. Desirable: Familiarity with network fundamentals. Knowledge of permissions management & administration along with Active Directory. Knowledge of servers preferred. Compensation: Basic salary £24-£30 per annum depending on applicant experience. 20 days Annual leave (and 8 Bank Holidays) plus one day Birthday Leave. Pension scheme enrolment once completed 3months employment. 6-month probation period Acorn by Synergie acts as an employment agency for permanent recruitment. ADZN1_UKTJ
Location: Gloucester, GB
Posted Date: 1/12/2025
Location: Gloucester, GB
Posted Date: 1/12/2025
Contact Information
Contact | Human Resources Acorn by Synergie |
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