Contact Centre Sales Team Leader

Contact Centre Team Leader £32,250 OTE £8,000 A leading tech company is looking to recruit an engaging, enthusiastic, and customer-focused Contact Centre Team Leader to join their operation in Newcastle. We are looking for someone that can drive performance in a fast-paced environment and is passionate about people development, process improvement and customer experience. In addition to a basic salary of £32,250, you will benefit from OTE of £8,000, 25 days annual leave plus bank holidays, pension, company events and lots more. Great working hours Monday to Friday 9am to 5pm Responsibilities: Leading a team to ensure they deliver world class customer experience in a ‘sales through service’ environment. Be responsible for all of your team’s customer interactions and performance. Working with senior leaders to deliver operational improvements Working closely with your team to ensure they meet all their targets and SLA’s. Daily management of your team and conducting team meetings Developing staff through monthly 121's and ongoing training and coaching Adherence to HR guidelines About you: Previous experience in a Team Leader role, ideally within a sales-based environment Experience in managing change in a fast-paced and agile environment Passionate about people development and customer experience Excellent analytical, decision-making, and problem-solving skills Self-motivated, ambitious and determined Ability to manage and drive performance Excellent communication skills at all levels Good competence level in Microsoft Packages If you’re interested in this role, click ‘Apply Now’ and a member of our team will be in touch.

Location: Newcastle Upon Tyne, GB

Posted Date: 1/11/2025