Sales Office Manager - Building Supplies/ Construction

Sales Office Manager - Building Supplies/ Construction Dagenham £30,000 to £40,000 Direct reports: Team of Sales Coordinators About: My client is looking for a driven and enthusiastic individual to join our team as a Sales Office Manager. With experience of working in a similar role within a fast-paced environment, you’ll be responsible for managing a team of Sales Coordinators. The role: Lead a team of Sales Coordinators who process telephone and email orders, drive inbound and outbound sales, and handle customer queries Implement an effective outbound sales development strategy for the Sales Coordinators Embed a process of upselling and/or alternatives for out-of-stock products Coordinate and support sales development operations Compile tracking reports for sales, report monthly sales figures and respond accordingly Deal with customers' queries, enquiries, requests and complaints Identify effective solutions and areas for improvement in policy and process to enhance and maintain the customer experience Work collaboratively with key stakeholders across the business to ensure business goals are met Provide excellent customer service via telephone and email, responding promptly to customer questions, queries and orders Mentor and develop the Sales Coordinators, identifying processes that drive continuous improvement Monitor team wellbeing, attendance and performance issues. Acting promptly, in line with policy Skills: Excellent leadership ability and relationship-building skills Excellent communication skills, with the ability to confidently sell, negotiate and persuade. The ability to see the bigger picture and understand how this role fits into plans for growth Strong IT skills including working knowledge of MS Excel, Word and Outlook A positive, collaborative and solutions-focused team player with a can-do attitude Organised, proactive and responsive with excellent attention to detail Qualifications/Experience: Experience in the construction industry or sound knowledge of construction products is essential Minimum 2 years’ experience in a similar role Experience in using sales order processing systems would be advantageous

Location: London, GB

Posted Date: 1/10/2025