Linux Software Engineer (Customer Support)

Linux Software Engineer (Customer Support) Our mission is to revolutionize agriculture through precise and reliable robotic solutions that make farmers' lives easier and promote sustainable and ethical farming practices. As a Certified B Corporation company, we are committed to high standards of performance, accountability, and transparency in all facets of our operations. To support our customers in their usage, our After-Sales team is looking for a: Linux Software Engineer (Customer Support) General objective of the role As an After-Sales Automation Technician or After-Sales Engineer at Ecorobotix, you will be a strategic communication point between our clients and our R&D teams. If you're a master at log analysis and troubleshooting, then this position is for you Key Responsibilities Ensure remote diagnosis and technical support over these areas of expertise: control software, Bash scripting in Linux OS, hardware elec/meca, and field applications. Assist in putting together support and troubleshooting technical documentation for both internal and external use. Collaborate with other departments to ensure continuous improvement of our products, services, and workflows. Perform occasional customer on-site repairs: traveling in the EU one to five times per year for specific customer support, distributor training, or events. What your typical day looks like The job follows a seasonality. During Spring/Summer, the main focus is to help our distributors in real support situations, maintaining our customers up and running to reach the best benefits from our equipment. Collecting valuable information for continuous product improvement may require a few trips to see customers and dealers working under real conditions. During Winter, the workload on live support decreases. It’s time to conclude the season and prepare for the next year by improving and preparing documentation, training dealers, or working on side projects linked to continuous product and service improvement. You will be evolving in a company where innovation and passion are key. Qualifications 3-5 years of hands-on experience in software development and log file analysis. Experience with Bash scripting in Linux OS is a must-have. Knowledge of Java and Python is a plus. Certified automation technician or engineer, or equivalent. Any knowledge of robotics, agricultural equipment, and practices is a plus. Your assets Great communication skills, both oral and written. A high degree of independence and spirit of initiative. Ability to handle multiple projects simultaneously and meet deadlines. Curiosity and a passion for tinkering with electronics and/or mechanics. Awareness of environmental issues. If you are looking to join a great, motivated, international team and think you’d be a good fit for this position, do apply Work conditions: Flexibility and availability in the work organization. Seniority level Associate Employment type Full-time Job function Engineering and Customer Service Industries Farming, Robotics Engineering, and Agriculture, Construction, Mining Machinery Manufacturing J-18808-Ljbffr

Location: Dijon, FR

Posted Date: 1/9/2025